Privacy Policy

Lumio ("we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• Order information: name, shipping address, email, phone number, and payment details (processed by Shopify — we don't store full card numbers).
• Website usage: standard analytics such as pages viewed, referrer, device, and IP address.
• Marketing data: if you opt in, we may collect email and SMS sign-ups to send you product updates and promotions.
• Communications: messages you send us by email or through the site.
• Advertising pixels: we use Meta Pixel, TikTok Pixel, and similar tools to measure ad performance and show relevant ads.

2. How we use information

• To fulfill orders and ship products.
• To send transactional messages (order confirmations, shipping updates) and, with your consent, marketing emails. You can unsubscribe at any time.
• To improve the site, prevent fraud, and meet legal obligations.
• To measure and optimize advertising campaigns on Meta, Google, TikTok, and similar platforms.

3. Sharing your information

We don't sell your personal information. We share it only with:

• Service providers who help us run the business (e.g. Shopify for orders and payments, email and SMS providers, analytics and hosting providers), bound by confidentiality.
• Advertising partners (Meta, Google, TikTok) for ad measurement and retargeting in accordance with their policies.
• Authorities when required by law or to protect rights, safety, or property.
• A successor in the event of a merger, acquisition, or sale of assets.

4. Cookies & tracking

We use cookies and similar technologies to keep your cart, secure the site, measure traffic, and serve relevant advertising. You can disable cookies in your browser, though some features may not work as expected.

5. Data retention

We keep order records as long as needed for accounting, warranty, and legal purposes. You can ask us to delete your data at any time, subject to legal recordkeeping requirements.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to certain processing (including the sale or sharing of personal information for targeted advertising). Email Malamononono@gmail.com and we'll respond within a reasonable time.

7. Security

We use industry-standard safeguards (encryption in transit, access controls, vetted vendors) to protect your information. No system is 100% secure, so we can't guarantee absolute security.

8. Children

The Service isn't directed to children under 13, and we don't knowingly collect personal information from them.

9. International users

Lumio is operated from the United States. If you use the Service from outside the U.S., your information will be transferred to and processed in the U.S.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when the latest version took effect.

11. Contact

Questions or requests about your data? Email Malamononono@gmail.com, or write to us at Lumio, 49500 130th Ave, USA.